FAQ’s
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of purchase. Contact us at [support@lushloom.biz] as soon as possible.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking link via email. You can also track your order in the My Account section.
2. Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Delivery times may vary depending on location.
Q: Do you offer international shipping?
A: Currently, we ship only within [Your Country]. Stay tuned for future international shipping updates.
Q: How much does shipping cost?
A: We offer free shipping on orders over [X amount]. Standard shipping rates apply for smaller orders.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase if the shoes are unworn and in original packaging. Visit our Return & Refund Policy for details.
Q: How do I request a return?
A: Email [support@lushloom.biz] with your order number and reason for return. We will guide you through the process.
Q: Can I exchange my shoes for a different size?
A: Yes! We offer free size exchanges within 30 days. Contact us to start the exchange process.
4. Product Information
Q: How do I choose the right shoe size?
A: Check out our Size Guide to find the perfect fit. If unsure, we recommend ordering one size up for comfort.
Q: Are your shoes true to size?
A: Most of our shoes fit true to size, but we recommend checking product descriptions for specific sizing details.
Q: How do I care for my shoes?
A: We recommend spot-cleaning with a damp cloth and avoiding prolonged exposure to water or heat.
5. Contact & Support
Q: How can I contact customer service?
A: You can reach us via email at [support@lushloom.biz] or fill out our https://lushloom.biz/contact-us/
Q: What are your customer support hours?
A: Our support team is available Monday – Friday, 9 AM – 6 PM