Return & Refund Policy
At LushLoom.biz, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and refund policy.
1. Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Shoes must be unworn, unused, and in their original packaging with tags attached.
- Returns must include the original receipt or proof of purchase.
2. Non-Returnable Items
- Final sale items and gift cards are non-refundable.
- Shoes showing signs of wear, damage, or alteration cannot be returned.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
- We offer free exchanges for size or color changes within 30 days.
- To exchange an item, contact us at [support@lushloom.biz] before sending it back.
5. How to Initiate a Return
- Email us at [support@lushloom.biz] with your order number and reason for return.
- We will provide a return authorization and shipping instructions.
- Pack the shoes securely and ship them using a trackable service.
6. Damaged or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
- We will arrange a free return and send a replacement or issue a full refund.
For further assistance, contact our support team at [support@lushloom.biz].